Q: How can I contact you?
A: To speak with a Wulibuddy representative regarding any queries from the USA or Canada, please fill out our contact form or email us at contact@wulibuddy.com, and one of our friendly customer care team will be very happy to help.
Call Us at 516-469-1503
Monday - Friday from 9 AM to 11 PM (EST)
Live Chat
Monday - Friday from 9 AM to 11 PM (EST)
Saturday & Sunday from 1 PM to 6 PM (EST)
We love to hear any feedback you may have about any Wulibuddy or the service you have received when shopping with us.
To write to us, please fill out our contact form or email us at hello@wulibuddy.com, and one of our friendly customer care team will be very happy to help.
For further assistance, please visit our contact page and submit your inquiry. We will respond to you as soon as possible.
If you are an influencer interested in working with our PR team, please write to pr@wulibuddy.com with your EPK and details of your social accounts.
Q: How do I make a return?
A: We accept returns at any time within 15 days of receipt for any reason, provided that the returned item(s) are in the same condition as delivered, with the exception of personalized items. Please note, we are unable to process an exchange.
We have extended our returns for the holiday season.
Any order placed between November 1 and December 31, 2025, will be able to make a return until January 31, 2026. Please note, we cannot accept personalized returns, and items must be in their original condition.
If you ordered from the USA website, please email and we are happy to help you initiate a return.
We only offer free returns for orders shipped within the US.
Please note - We can only provide one free return label per order.
To help us quickly process your return, please follow our returns instructions:
- Return all original packaging;
- Do not remove any hang tags or sewn tags. Any returned items without sewn tags will not be eligible for a refund;
- Use the original mailing bag/box to return the item(s) and securely seal to keep the item(s) safe;
- Always obtain and keep the tracking information from your post office or chosen carrier for your return in case of any non-delivery.
- Merchandise items (Stickers, pin badges and key-rings) must be unused and returned in their original packaging or will not be eligible for a refund.
Please note that we cannot accept returns for personalized items unless they are faulty. We kindly ask you double-check all information on your personalization preferences before checking out, as we cannot provide refunds or accept returns if incorrect information has been provided. Please also note, we do not refund gift wrapping charges if your gift is unwanted or if you have changed your mind. If your gift is damaged or faulty, we will gladly refund any gift-wrapping charge.
Q: Can I exchange an item from my order?
A: We are unable to offer exchanges but we will happily offer a refund for any returned item(s). Refunds are issued to the original payment method, so please keep this in mind when returning a gifted wulibuddy.
Further information on how to process a return can be found here.
Q: Can I change, update or cancel my order?
A: Once an order has been placed, we are unable to make changes or cancel an order. Please make sure to verify your information is correct before placing your order.
Q: Why was my order cancelled or restricted?
A: At WULIBUDDY, we want to ensure fair access to our products for all customers. As part of this commitment, we reserve the right to cancel or restrict orders in certain circumstances.
This may include situations where:
- The shipping address appears to be linked to a forwarding or freight service
- An item limit has been exceeded
- Multiple orders have been placed to the same address or using the same account in an attempt to bypass order limits
These measures are in place to help prevent bulk purchasing and reselling, and to ensure more customers have a chance to enjoy our products.
In some cases, an order may also be cancelled because the item has been oversold and stock is no longer available. While this is outside of our control, we understand it can be disappointing and are happy to answer any questions you may have.
Thank you for your understanding.
Q: Do you limit purchases?
A: We sometimes may need to limit purchases if we have limited stock for a popular item. We will let you know if this is the case at the checkout.
Q: I placed a bulk order for WULIBUDDY products on the website, but it was cancelled. Why did this happen?
A: Just a heads-up — as mentioned in our terms, we may need to cancel bulk orders placed through our website. This can include orders using the same account, details, payment method, or anything that looks suspicious or intended for resale. If you're looking to stock WULIBUDDY goodies, we’d love to hear from you! Just drop our Sales Team a message at sales@wulibuddy.com
Q: What time do you launch new products?
A: Our 'Coming soon' page will display any new Jellies we have waiting in the wings with a badge of their arrival date.
Launch times can vary but are typically available to buy in the morning.
Q: Where can I find my order number?
A: If you created an account with us, you can sign in and access all your order details including your order history.
Your order number will be confirmed at the last stage of the checkout process. It will also be sent to you in a confirmation email. Please check your junk or spam folder if you have not received your confirmation email as it may have landed there!
Q: What do I do if something is wrong with my order?
A: We aim for every delivery to arrive complete and in tip-top shape. If you are missing an item, have received the wrong order, or your WULIBUDDY is damaged, please contact us as soon as possible.
Any issues must be reported within 30 days of receipt.
Q: Do you restock sold-out items?
A: Some limited releases may not be restocked. We recommend joining the Buddy Club for early access to future drops.
Q: How long does order processing take?
A: Orders are typically processed within 1–3 business days.
Q: Do you ship internationally?
A: Yes. International shipping rates and delivery times vary by destination.
Q: Can I modify or cancel my order?
A: Please contact us as soon as possible. Once an order has shipped, changes may not be possible.